Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World

The staff at Gran Melia were incredibly accommodating and went above and beyond to ensure our comfort. The rooms were well-appointed and the rooftop area with the pool was amazing. The breakfast options were excellent and the staff was always attentive and friendly.

Felt very welcomed, no complaints.

Best aspects of my stay were the personalized service and the central location. The staff were very good too make sure I had a nice New Year's experience. The hotel's prime location allowed me to easily explore the city and visit nearby attractions. I enjoyed the rooftop terrace with fine views and a relaxing atmosphere.

Worst aspects of my stay were the small gym and limited amenities. The gym was cramped and poorly equipped, making it difficult to have a satisfying workout.

The hotel is in a great location, situated in a quiet street literally a few minutes walk from where everything was happening. It is away from the heavily traveled tourist area, providing a peaceful atmosphere. Additionally, the hotel is in a quiet area but very close to the main tourist attractions, making it convenient for exploring the city. The rooms are well-designed, with modern touches and comfortable beds. The bathrooms are exceptionally appointed, with high-quality fittings and cleanliness. The staff provides attentive and friendly service, ensuring a pleasant stay. The breakfast at the hotel's restaurant is exceptional, offering a wide variety of options to choose from.

The check-in procedure at the hotel can be quite lengthy, causing some inconvenience to guests.

Outstanding personal service, clean rooms, perfect location, great beds. Red level status room offers free buffets with drinks.

The hotel's location in a quiet street literally a few minutes walk from where everything was happening in the centre of town within walking distance. The staff were very attentive and provided excellent service. The hotel facilities were great, and the cleanliness was excellent.

Nothing.

The hotel had fantastic amenities, including a rooftop pool with fine views and a spa with great services. The staff was very attentive and friendly, providing excellent service throughout my stay. The location was perfect, close to shops, restaurants, and major attractions, making it convenient to explore the area.

The room was a bit small and lacked natural light due to the small windows. there was a strange smell in the hotel that was a bit off-putting.

Perfect location, lovely staff, fantastic door service, helpful with taxis, professional and accommodating staff.

Can't fault anything about it.

Spacious suite with 2 bathrooms. Comfortable bed. Good breakfast choices. Helpful staff. Convenient location to historical landmarks.

We stayed in a fantastic hotel with a great location, just off the bustling Gran Via shopping street. The service was outstanding, from the warm welcome by the friendly staff to the delicious breakfast served in the garden. Our room was spacious with a fantastic King size bed and the Red level rooms and lounge were top-notch. we enjoyed the nice sun deck on the roof with its beautiful view of the city.

The fitness room could use some improvement - it was a bit small and could be brighter.

From the moment I stepped into this hotel, I felt pampered and spoiled. the luxurious facilities and exclusive amenities, such as the spa lounge and rooftop pool, met all my extravagant needs. the staff were attentive and professional, providing excellent service at all times. the location was perfect for exploring the nearby landmarks and high street. I highly recommend this hotel for anyone seeking a posh and lavish stay.

The lack of available sun loungers at the outdoor swimming pool. With limited space, it was difficult to find a suitable spot to relax and soak up the sun.

We had an amazing time in this hotel! the service was exceptional and all our luxurious needs were fulfilled. the rooftop pool and sun terrace were outstanding and the buffet breakfast was delicious. We also enjoyed the spa lounge and the massage they offer. Our room was elegant and modern, with exclusive amenities.

The only issue we encountered was with the gym, the machines felt outdated, and the equipment was limited. it did not ruin our experience as there are plenty of other facilities to enjoy.

Fantastic Red level service, terrific location. I had a fantastic stay at this hotel. The Red Level service was really good, and the location couldn't have been better, right next to the palace. The included food and drinks in the Red Level lounge were a great perk, and the sunset views from the rooftop were fine. I highly recommend this hotel.

Personal service, excellent efforts. Red level status, free buffets, drinks. Perfect location. Great beds. Exceptionally well-trained staff. Beautiful hotel. Oasis from hectic streets

Nothing, all great.

I recently stayed at Palacio De Los Duques and had a fantastic experience. The hotel is located in a convenient yet peaceful area, away from the crowds, but close to major attractions like Gran Via and Plaza Mayor. The rooms were beautifully decorated and well-equipped, including a luxurious circular bath in the larger suite. The staff were extremely friendly and welcoming, and the housekeeping was outstanding. The hotel even provided us with grapes on New Year's Eve so we could participate in a local tradition. The rooftop view was stunning, especially during sunsets.

I would highly recommend this hotel.

The really good customer service at this hotel was excellent. I was impressed by how the staff knew all the kids' names and made us feel welcome from the moment we arrived. The rooms were well-equipped with modern appliances and the breakfast buffet was great. The location was also perfect, with easy access to attractions and a quiet street nearby. I had a fantastic stay and would recommend this hotel to families with kids of any age.